CONTENTS
Sort the batch before you answer itWhy the WAV starts a second argumentWhat to send insteadThe part most floors do too lateMake the record part of the deal- Sort the rejected batch by reason first. Buffer disputes need your tracking logs. Disputes over what was said need the conversation.
- A raw WAV invites a second argument about whether it's been edited. A signed record ends that one, because the buyer checks it themselves.
- Set this up before the dispute. Your records have to exist when the batch gets rejected, and the first 10,000 are free.
The email arrives on invoice day. Your buyer has rejected a chunk of last week's transfers, the reason column says "not qualified" on most of them, and your margin for the week just walked out the door.
A rejected transfer is a live call your buyer has refused to pay for, usually on the grounds that it missed their criteria or their billable time. Most floors respond the same way: someone pulls WAV files off the VICIdial box, sends a few over, and the argument runs until one side gets tired. Often that side is you.
Say your buyer rejects 40 transfers at $40 each. That's $1,600 for one batch, and it's worth more than an afternoon of digging for audio.
Sort the batch before you answer it
Every scrub feels like one argument, and it's usually three. Split the batch before you reply, because each reason needs its own evidence.
| The buyer's reason | What answers it | Where it lives |
|---|---|---|
| Didn't reach the buffer or billable time | Call duration and routing logs | Your call tracking platform |
| Caller didn't qualify | What the agent asked and what the caller said | The conversation |
| Caller didn't agree to the transfer | The exact words on the call | The conversation |
| Agent promised something off-script | The exact words on the call | The conversation |
The first row is a numbers conversation. Send the logs, and if your rejections bunch up just past the buffer, raise the buffer itself with your buyer.
The other three come down to what was said on the call, and that's where most floors have the weakest answer.
Why the WAV starts a second argument
You send the audio and the buyer's QA person listens. If the call sounds good for you, the next question is where the file came from. It sat on your server, you picked it, and you sent it in the middle of a money dispute.
They may not accuse you of anything. They just don't have to believe it, and "we looked at it and we stand by the rejection" costs them nothing.
What changes the conversation is a file they can check without taking your word for it.
What to send instead
A Klariqo Call Record is a signed record of one call: the transcript, a fingerprint of the audio and a digital signature, with an independent RFC 3161 timestamp from DigiCert. Change one byte and the signature breaks. You can try that yourself on a sample call.
So your reply to a scrub looks like this:
- Find the rejected calls. Paste the buyer's list of up to 1,000 phone numbers or lead IDs into Klariqo and download which calls have records. That takes minutes, and nobody has to log into the dialer box.
- Read the transcripts against the buyer's criteria. Some rejections will be fair, and you'd rather learn that from your own review. Concede those quickly and your strong disputes carry more weight.
- Send the record files for the calls you're contesting. Quote the line that matters.
- Point the buyer to the verifier. They drop the file into verify.klariqo.com and see it's intact and when DigiCert timestamped it. They don't need an account, and they don't need to talk to you.
Now the conversation is about what the caller said, which is the conversation you wanted.
The part most floors do too late
A record has to exist before the dispute starts. Klariqo connects to VICIdial with read-only access in about 10 minutes and works from your existing recordings, so every recorded call gets sealed in the background while your floor runs normally.
If you also want to catch weak transfers before your buyer does, Call QA scores every call against your own scorecard. Put your buyer's criteria on it as checks, and you'll know which transfers are at risk before the invoice goes out.
Make the record part of the deal
Once you've got records on every call, use them when you're selling. Tell your buyer every transfer comes with a signed record they can check, and agree what happens when a call gets disputed. Less to argue about is good for both sides, and you'd be one of the few floors able to offer it.
A short written rule helps both sides: which reasons can be disputed, how many days they have, and that a dispute names the call and the reason. Your buyer gets a cleaner process, and you get rejections you can actually answer.
Questions people ask
What should I do first when a buyer rejects transfers?
Sort the batch by reason. Buffer and duration disputes go to your call tracking logs. Disputes about qualification, consent or promises come down to what was said, so pull the conversation for those.
Can I just send the buyer the call recording?
You can, and many floors do. The trouble is that a raw file came from your server in the middle of a dispute. A signed record lets the buyer check for themselves that it's intact.
How does my buyer check a record?
They drop the record file into verify.klariqo.com, or look up its KCR ID. They see that it's intact and when it was timestamped, with no account and no login.
How do I find hundreds of rejected calls quickly?
Paste up to 1,000 phone numbers or lead IDs into Reviews, under Find, and download which calls have records. It works for North American numbers.
Does this work with human agents?
Yes. Klariqo works from your VICIdial recordings, so human-agent calls get the same record as AI calls.
What does it cost?
The record is free for your first 10,000 recorded calls, then $0.02 a call. Call QA is $0.05 a call and includes the record. There's no card needed to start.
