In an audit or a dispute, a dashboard percentage can't defend you.
Your QA history lives inside the vendor's system. Cancel the software and the audit trail leaves with it.
The violation that triggers a claim is almost always in the ninety-eight you never play back.
Text scoring can't hear a high-pressure pitch or a customer who hesitated before saying yes.
Scored, flagged with evidence, and sealed into a record you keep.
Every call, human rep or AI agent, against the scorecard you wrote. No sampling, no queue to dig through.
Each flag carries the exact words from the transcript. A critical breach flags the whole call.
A critical breach surfaces as it happens, so a supervisor can step in before the call ends.
The scorecard rides inside a signed vCon, witnessed on an independent ledger, held in your access-controlled vault.
So the score reflects how it was said, not only the words.
It scores the floor on the dialer you already run.
Connected in about ten minutes. No agent-side software, no change to how your floor dials.
Connect VICIdial →Where every score and signed record goes next.
See integrations →The score rides inside an open file you hold, not a database we control.
Every call ends as a vCon: the audio fingerprint, the transcript, and your signed scorecard, in one portable record.
A neutral third party countersigns the record's fingerprint, so its integrity holds for an outside auditor.
Drop it into the browser verifier. It checks the signature and the witness stamp, and it keeps working after you cancel us.
It turns them from samplers into auditors of the whole floor.
Instead of pulling calls to sample, they get the flags and review what needs a human.
Their time moves to high-impact coaching and the flagged escalations.
A BPO sells its QA team to its own clients. Now that team signs off on every call, not a slice.
Compare: vs Observe.ai · vs NICE · vs Calabrio
A scorecard prevents problems; it doesn't erase the legal burden, and that stays yours.
We hand you the score and the signed proof. The legal call stays where the law puts it, with you.
Bring the dialer you already run. We'll score your calls against your scorecard and hand you a signed record you can verify in your browser.