Turn your QA department from a cost center into a premium, billable upsell.
Score every human and AI call against your rules, then seal the score inside a portable KCR your client, buyer or auditor can verify outside your dashboard.
Score every human and AI call against your rules, then seal the score inside a portable KCR your client, buyer or auditor can verify outside your dashboard.
Your QA history lives inside the vendor's system. Cancel the software and the audit trail leaves with it. What you are left holding is a memory of a number.
Manual QA samples one to two percent. The complaint is almost never hiding in the call somebody had time to review.
Text flattens the call. It drops the tone, the push, and the customer who hesitated for two seconds before saying yes.
Scoring is the paid layer on top of the record, from two cents a minute. Three with PII redaction of the transcript and the audio.
On the transcript that reads as a clean answer. On the audio it reads as hesitation, which is the moment a coach actually wants to hear. Treat that as a coaching signal rather than a compliance verdict.
A flag without the line is an accusation. Each one links to the place in the transcript it came from, so the review is about the words rather than about the score.
The scorecard and the transcript are signed together and independently timestamped, so the number and the words behind it are provably the ones produced at the time, not a version edited later.
Your audit trail is your asset, not our lock-in.
The score rides inside an open file you hold, not a database we control. Drop it into the browser verifier and it still checks out after you cancel us. A vendor who can switch your evidence off was never giving you evidence.
Four things land on every call your floor makes.
Your rules
Human and AI behaviour scored against the scorecard you wrote, from scratch or from a vertical preset.
Every call
Not the one in fifty somebody had time to pull. The whole floor, human rep and AI agent alike.
The line, not a number
Each flag carries the exact words from the transcript, so a review is about what was said rather than about a score.
Proof it is real
Score and transcript signed together and independently timestamped, checkable by someone who has never heard of us.
Traditional QA rents you a score inside its dashboard, and you cannot hand a regulator a screenshot. You get signed, portable records you own, that anyone can check independently.
It multiplies them. One analyst who could sample one percent becomes an auditor who signs off on all of it. For a BPO that team is something you sell to your own clients, and now they sign off on every call rather than a slice.
You do. You write the scorecard, from scratch or from a vertical preset. We score against your standard, not a generic one.
Both. Every call your floor makes gets the same treatment and the same audit trail.
You keep them. The score is sealed inside a portable file, so you can pull your records and verify them in any browser, free, for as long as you hold them.
Nothing your agents can see. It connects to the VICIdial you already run in about ten minutes and everyone keeps working exactly as they do today.
Sell quality your clients can verify.
For a BPO, sealed QA is no longer internal overhead. It is a compliance retainer your client can understand. The KCR is free for your first 10,000 recorded calls, and QA starts at $0.02/min.
