Klariqo / The 2% Problem

Your call archive is legal dead-weight.

You audit 2% of your calls, and the other 98% sits in files that can't defend themselves. Here is what a signed, verifiable record changes.

01 / The Tuesday post-mortem

The letter lands on a Tuesday.

It doesn't come from a regulator. It comes from a boutique law firm in California, attaching a draft class-action complaint. They claim your outbound dialer called an active number on the National Do Not Call Registry. They have the date, the timestamp, and a demand for eighty-five thousand dollars to walk away.

You do what you always do: open the dialer database, find the record, export the WAV, and send it to your brand client to show the call was clean.

Their counsel is not satisfied. The file has no cryptographic seal and no timestamp a court would trust; a junior developer could have edited it in thirty seconds. In the eyes of their general counsel you have no evidence, just an editable audio file. Your contract is suspended by Friday.

02 / The 2% problem

Your dashboard says 99.4% compliant. It is a magic trick.

80,000
outbound calls your floor makes every week
80
random-sampled by your QA team (a 2% sample)
78,000
calls you are blind on, every single week

A 2% sample is built to miss the rare, expensive failures. Plaintiffs don't sue you for the eighty calls you audited; they sue you for the seventy-eight thousand you ignored. And you cannot hire your way out. Scoring every minute of eighty thousand calls by hand would take an army of supervisors and eat your entire margin.

Your 99% score is a comfort blanket made of tissue paper.

It is never the company-wide violation that sinks you. It is the rare, individual moment you never hear:

The consumer who said "stop calling me," and the agent, eyes on a conversion target, who never logged the opt-out. The rep who made an off-script financial guarantee they had no authority to offer. The agent who went hostile on hour seven of the shift.

Under the TCPA, each one carries a penalty of five hundred to fifteen hundred dollars. Multiply that by one cluster of unrecorded calls and you have a class action that wipes out a decade of growth. And you cannot outsource that liability away.

03 / The digital clay

Suppose you actually find the call. You still lose.

Say you are one of the few keeping millions of flat audio files on a server. You locate the WAV, you pull it up, you think you are safe. You are not. You don't own evidence. You own digital clay.

A WAV or MP3 has no built-in defense. Anyone with free software can delete a sentence, alter a voice, or shift a timestamp, and it leaves no trace. When a dispute lands, you cannot prove the file you hand over is the conversation that actually happened. You are paying every month to store files that are legally useless the moment they matter.

A library of doubt, and you are paying for the privilege.
04 / The new standard

Flat audio is a cassette tape. The record has moved on.

For decades the industry accepted flat, unsecured audio as the default. With AI voice cloning now cheap and statutory damages stacking per call, that default is a liability. The standard now is the vCon, an open IETF specification: a cryptographically sealed, tamper-evident container that packages the audio, the transcript, and the analysis into one record. Change a single byte and the seal breaks.

vConsealed container
Audiofull conversation
Transcriptverbatim
AnalysisQA scorecard
HashSHA-512
SealRS256 · break-on-edit

Klariqo brings that standard to the dialer you already run. No new carrier, no re-routing; we connect to your VICIdial in about ten minutes. The moment a call ends, it runs an unbroken chain:

01

Record & seal

The audio is captured and stamped with a SHA-512 cryptographic hash.

SHA-512
02

Score

Our engine scores 100% of your calls against the exact criteria and scripts you define.

100% QA
03

Witness

An independent third party countersigns the record's cryptographic receipt, so its integrity holds even for someone who doesn't trust us.

JLINC
04

Verify

Hand the signed vCon to a client, auditor, or regulator and they confirm it is genuine in seconds, in the browser.

klariqo.com/vcon

There is no public ledger of your calls. Only an opaque cryptographic receipt is ever witnessed, and nothing leaves the verifier's browser; your audio and customer data stay in private, access-controlled storage. You own the evidence, and it verifies forever.

05 / The honest boundary

Be clear about where this begins and ends.

We do not make your company compliant. We do not grant legal immunity, and we do not dismiss lawsuits. The burden of obtaining consumer consent and managing your script stays entirely yours.

What we do is give you cryptographic, independently verifiable proof of exactly what happened. We prove what was said, when it was recorded, and that the record in your hand has not been altered by a single syllable.

We turn a library of doubt into a vault of evidence.
06 / The challenge

Don't wait for a Tuesday letter to find out you're standing on quicksand.

Every week you wait is another eighty thousand calls left to chance, another opening for one off-script line or one missed opt-out to threaten your biggest accounts. Calculate your exposure, then connect your VICIdial and see the QA score of the ninety-eight percent you run blind today.

Verify your calls. Protect your contracts. Own your evidence.

Questions

Straight answers.

Does Klariqo make my call center compliant?
No. We do not grant legal immunity or dismiss lawsuits, and the burden of consent and script management stays yours. We give you cryptographic, independently verifiable proof of exactly what was said, when it was recorded, and that the record has not been altered by a single syllable.
Why isn't a recording enough?
A standard WAV or MP3 has no built-in defense. Anyone with free software can edit it with no trace, so you cannot prove the file you hand over is the exact conversation that happened. A signed, tamper-evident vCon breaks its seal if a single byte changes.
How is this different from QA software?
QA tools score a sample inside their dashboard. Klariqo scores 100% of your calls against your own rules and seals each one into a signed, portable record that anyone can independently verify.
Do I have to change my dialer?
No. Klariqo connects to the VICIdial setup you already run in about ten minutes. You don't change your routing, switch your carrier, or replace your outbound systems.