Refund & Cancellation Policy

Last updated: July 5, 2026

We keep billing simple and honest. Your 7-day free trial exists so you can decide before you ever pay, and you can cancel any time. This policy explains the trial, cancellation, and how we handle refunds.

Your 7-Day Free Trial

Every plan starts with a 7-day free trial. We keep a card on file, but you are not charged anything during the trial.

• $0 charged for the first 7 days
• Cancel any time before the trial ends and you are never billed
• If you do nothing, your first term (billed quarterly or annually) is charged at the price shown when you signed up

The trial is your risk-free evaluation window: run it on your own calls, and only pay if it is worth it to you.

Cancelling Your Subscription

You can cancel any time, from your dashboard or by emailing [email protected].

• Cancel during the trial and you are never charged.
• Cancel after you have been billed and you keep access through the end of your current paid term; you are not billed again.
• Your signed call records (vCons) stay independently verifiable even after you cancel. Because they use the open vCon format, you can download and confirm them without an active Klariqo subscription.

Refunds

Because the 7-day trial lets you evaluate the product before paying, we do not refund the current paid term once it has started. To avoid a future charge, cancel before your next renewal.

We always make it right when a charge is our fault:

• Billing errors or duplicate charges are refunded or credited.
• Charges during service downtime that breaches our SLA are credited.
• A charge after you had already cancelled is refunded.

Please Contact Us First

Before initiating a chargeback with your bank, please contact our billing team. We can often resolve issues faster and avoid unnecessary fees for both parties.

Chargebacks can take 60-90 days to resolve and may result in service suspension during the dispute period.

How to Cancel or Request a Refund

Use your dashboard, or email [email protected] with:

• Your account email address
• The billing period in question
• What you need (cancellation, or a billing-error refund) and why

Our billing team reviews requests within 2-3 business days.

Billing Support

Questions about billing, refunds, or cancellations? Our billing team is here to help: [email protected].