Calabrio records your floor. Klariqo seals your evidence.

Calabrio is built for workforce engagement and internal quality operations. Klariqo is the portable proof layer: every scored call becomes a signed KCR your client, auditor or counsel can verify outside the dashboard.

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You leave with the record itself.

Same 100% capture on both sides. The difference is what you are holding at the end of it.

  1. The record is yours to keepA standard QA tool analyses your calls and shows you a score inside its dashboard. Klariqo packages the audio fingerprint, the transcript and the QA result into an open, signed file that belongs to you. Host it, archive it, move it into any system you want. It is your asset rather than a row in someone else's database.
  2. Independently timestampedA first-party platform asks your clients and regulators to take its word for the score: it graded its own homework. Every Klariqo record is witnessed on JLINC and carries an independent RFC 3161 trusted timestamp from DigiCert, the standard behind legal e-signatures. When someone asks for proof you hand them a record they check themselves.
  3. Verifiable forever, even after you cancelYour records are written in an open standard and stay verifiable on the public verifier at no cost, even if you never pay us again. Your evidence is decoupled from your subscription: a lifetime archive you own rather than a login you rent.

You leave with a record.

Not a screenshot of a private dashboard. An open, signed file that anyone can check, from a certificate authority we do not control.

CapabilityCalabrioKlariqo
Primary jobWorkforce engagement and internal QAIndependent proof and verification
Where the value livesInside the platformIn a portable KCR file
Proof stackPlatform records and logsSigned vCon, JLINC witness, DigiCert timestamp
VerificationDashboard-ledBrowser verifier, no Klariqo account
100% auto-QA and compliance scoringYes, and it captures screens alongside call audioEvery call, against the rules you wrote
Records that stay verifiable after you cancelNothing survives cancellation that a third party can checkYour signed files stay verifiable, free, forever
IntegrationEnterprise contact-center stackPlatform-addressable, with direct VICIdial support live today
PricingContact salesFirst 10,000 records free, then $0.01 a minute

Straight answers.

What does this do for our manual QA team?

It gives them leverage. Instead of sampling one to two percent by hand, your analysts get every call auto-scored and work as auditors and coaches on what gets flagged.

Does Calabrio score 100% of calls?

Yes. Calabrio is a comprehensive platform that captures and scores every interaction and monitors compliance inside its cloud. The difference is ownership: with Calabrio your scores and recordings live inside their archive, and with Klariqo you own the signed, portable, verifiable record.

What is a signed vCon file?

An open, IETF-track file format for conversations. It cryptographically binds the call audio fingerprint, the transcript, the metadata and the QA result into a single tamper-evident package.

How long does VICIdial setup take?

About ten minutes. Klariqo is built for the dialer you already run, so there is no long enterprise onboarding cycle.

Can we verify records after cancelling?

Yes. Because you own the signed files and they are witnessed on JLINC and carry an independent trusted timestamp, anyone can verify them on the public verifier, free, forever.

Run the numbers on your own calls.

Start on one campaign with the dialer you already run. Your first 10,000 recorded calls are free, and every one of them comes back signed.

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