Coach every agent while the call is still live.
Your approved answers, objection handlers and the next question to ask, right beside your agent the moment the caller needs them.
- Accident date
- Police report
- Other driver’s insurance
- Time off work
Book it while you have them.
Offer to hold a time tomorrow.
Stays up until your agent says it.
Only an attorney talks about case value.
Approved answers, on cue.
Every card is copy your team signed off on. Answers for the questions callers ask, handlers for the pushback, reminders that keep the script on track, and a warning when a line goes somewhere risky.
The right card at the right moment.
PICK A MOMENT ↓CALLERHow much does the review cost?
Happy to book it now. Does tomorrow morning work?
CALLERLet me think about it first.
Offer to hold a time tomorrow. They can move it with one call.
AGENTSo, tell me what happened.
Stays up until your agent says it.
CALLERWill I get a lot of money?
Only an attorney talks about case value. Offer the free review.
It floats over the call.
Live Assist runs in Chrome, right beside the call. Pop it out and the coach floats on top of whatever your agent is working in, with a checklist that ticks itself off as the caller answers. Test your cards on sample lines before your first real call.
- Accident date
- Police report
- Time off work
Questions owners ask first.
Who writes the cards?
Your team. Your Live Assist settings hold your questions, answers and warnings, the same way your scorecard does for Call QA, so agents only see what you approved.
Who talks to the caller?
Your agent, always. Live Assist puts the cards on their screen, and the caller only ever hears your agent.
Can I try it before a real call?
Yes. Test your cards on sample lines before your first real call.
$149 per seat.
A seat is one agent on Live Assist at a time. 60 hours per seat, pooled across your whole floor. Top up 10 more hours for $25 whenever you want them.