00:00
SOLUTIONS · ACA AND HEALTH
Proof of every enrollment call, for the brand that bought it.
TrustedForm is for web forms. The KCR is for calls: every enrollment call signed, for the brand to check any time.
00:05
AGENT
“We’re a private agency, separate from HealthCare.gov.”
✓ MARKETPLACE IDENTITY · SAID AT 00:05Checked on every call, before any plan comes up.
00:31
Three lines a brand reads first.
MUST BE SAIDLicensed agent00:03 · AGENTI’m a licensed health insurance agent.✓ SAID
MUST BE SAIDWho we are00:05 · AGENTWe’re a private agency, separate from HealthCare.gov.✓ SAID
MUST NOT BE SAID · CRITICALA guaranteed $0 plan02:20 · AGENTWhat you pay depends on your income and the plan you pick.✓ KEPT TO THE SCRIPT
02:18 · CALLERSo this plan is free for me?
02:20 · AGENTWhat you pay depends on your income and the plan you pick. Let’s check together.
✓ NO $0 PROMISE · CRITICALThe line a brand cares about most, checked on every call.
09:45
CALL ENDS
THE BRAND
What’s inside a KCR →
The brand gets proof it can check.
COPY 2 · THE BRAND · KCR09:45
SignedKlariqo
TimestampRFC 3161 · DigiCert
Check atverify.klariqo.com
09:58
Questions enrollment floors ask first.
What should ACA QA focus on during open enrollment?
How agents describe cost, who they say they represent, and any promise of a $0 plan before eligibility is checked. Mark the $0 promise Critical.
Can each campaign have its own scorecard?
Yes. Every campaign gets its own checks, written in your words, and each call is scored against the right one.
Can the brand check the records itself?
Yes. The brand looks a record up by its KCR ID, or drops the file in at verify.klariqo.com, and sees it checked.
10:05 · SEALED
Start with your next enrollment call.
The record is free for your first 10,000 recorded calls.