Legal
Last updated: June 15, 2026
At Klariqo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI voice services.
We collect personally identifiable information that you provide to us, including:
As a voice AI service, we process audio data during calls:
We automatically collect certain technical information when you visit our website or use our dashboard:
We use a third-party visitor-identification service to recognise businesses and professional contacts that visit our website, so our team can follow up about Klariqo where there is a legitimate business interest. As part of this, when you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email, and they (or service providers on their behalf) may send communications and marketing to these email addresses. You may opt out of receiving this advertising at app.retention.com/optout. You may also opt out of the collection of your personal data under GDPR at rb2b.com/rb2b-gdpr-opt-out.
This third-party identification is separate from Klariqo's own email program. We do not add you to Klariqo marketing or newsletter emails unless you opt in.
We use your information for these specific purposes:
We analyze anonymized call data across Klariqo users to improve our services and generate industry benchmarks.
You can opt out of aggregate data inclusion by emailing [email protected]. Opting out may limit access to benchmark comparison features in your dashboard.
We use the following third-party services to operate the Klariqo platform. Your data may be processed by these providers in the course of service delivery:
| Provider | Purpose | Data Processed |
|---|---|---|
| Cloudflare | Website hosting, CDN, Workers (AI pipeline) | Web traffic, API requests |
| Google Cloud Platform | SIP bridge infrastructure | Voice audio (real-time, not stored) |
| Supabase | Database hosting | Account data, call logs, transcripts |
| Deepgram | Speech-to-text | Voice audio (real-time processing) |
| Cartesia | Text-to-speech | AI response text (real-time processing) |
| Groq | Language model inference | Conversation text (real-time processing) |
| Dodo Payments | Payment processing | Billing and payment data |
| RB2B / Retention.com | Website visitor identification and B2B follow-up | Website activity, cookie/device identifiers, business contact data where available |
We do not sell your personal information to third parties.
We may disclose your information:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of your account + 30 days after termination |
| Call recordings | 90 days from call date, unless you configure a different retention period in your dashboard |
| Call transcripts | 90 days from call date, unless you configure a different retention period |
| Call metadata (duration, outcome, timestamp) | 1 year |
| Billing records | 7 years (legal requirement) |
| Website analytics (GA4) | 14 months (Google default) |
You can request deletion of your data at any time by contacting [email protected]. We will process deletion requests within 30 days, except where retention is required by law.
We implement security measures to protect your data:
No system is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable law.
If you enable call recording in your dashboard, Klariqo will record calls handled by your AI agent. A brief disclosure plays to callers before the conversation begins.
Our website uses Google Analytics 4 (GA4) to understand how visitors use the site. GA4 collects:
We use first-party analytics cookies (Google Analytics 4) and a limited set of third-party tracking and visitor-identification technologies, including the LinkedIn Insight Tag (advertising and conversion measurement) and the website visitor-identification service described in the "Website Visitor Identification" section above.
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on or by adjusting your browser's cookie settings.
You have the right to:
To exercise any of these rights, contact [email protected]. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Categories of personal information we collect:
Sources of personal information:
Business purposes for collection:
Third-party sharing: We do not sell your personal information for money. We share data with the sub-processors listed above to deliver our service, and we share limited website-visitor data with the visitor-identification provider described in the "Website Visitor Identification" section above.
Right to opt out of sale/sharing: You can opt out of the website visitor-identification sharing described above using the opt-out links in that section. For any other CCPA/CPRA sale or sharing request, email [email protected] with "CCPA Request" in the subject line.
Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.
Klariqo is not directed at children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.
Klariqo is based in India and our infrastructure operates primarily in the United States. If you are located outside the US, your data will be transferred to and processed in the US. By using our services, you consent to this transfer. We rely on standard contractual protections where applicable.
Enterprise clients requiring a Data Processing Agreement (DPA) can contact [email protected]. We provide DPAs upon request for clients processing personal data subject to GDPR, CCPA, or other data protection regulations.
We may update this Privacy Policy from time to time. Material changes will be communicated via email to account holders and posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
| Version | Date | Changes |
|---|---|---|
| 2.1 | June 15, 2026 | Added Website Visitor Identification disclosure (third-party visitor identification / RB2B) with opt-out links; updated cookies and tracking language, the sub-processor list, and CCPA sharing language to reflect it. |
| 2.0 | March 23, 2026 | Major rewrite: added CCPA/CPRA section, sub-processor list, data retention schedule, cookies disclosure, international transfers, DPA availability, children's privacy, version history. Removed Klariqo Network caller recognition (feature not yet implemented). |
| 1.0 | January 2025 | Initial privacy policy |
If you have questions about this Privacy Policy or our data practices:
Email: [email protected]