NICE runs the enterprise suite. Klariqo gives you the record.

NICE is built for large omnichannel operations. Klariqo is built for the moment someone asks you to prove a specific call: signed KCR, JLINC witness, DigiCert timestamp, public verifier.

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You leave with the record itself.

Same 100% scoring on both sides. The difference is what you are holding at the end of it.

  1. The record is yours to keepA standard QA tool analyses your calls and shows you a score inside its dashboard. Klariqo packages the audio fingerprint, the transcript and the QA result into an open, signed file that belongs to you. Host it, archive it, move it into any system you want. It is your asset rather than a row in someone else's database.
  2. Independently timestampedA first-party platform asks your clients and regulators to take its word for the score: it graded its own homework. Every Klariqo record is witnessed on JLINC and carries an independent RFC 3161 trusted timestamp from DigiCert, the standard behind legal e-signatures. When someone asks for proof you hand them a record they check themselves.
  3. Verifiable forever, even after you cancelYour records are written in an open standard and stay verifiable on the public verifier at no cost, even if you never pay us again. Your evidence is decoupled from your subscription: a lifetime archive you own rather than a login you rent.

Enterprise-grade call verification without buying the enterprise suite.

Not a screenshot of a private dashboard. An open, signed file that anyone can check, against a certificate authority we do not control.

CapabilityNICEKlariqo
Primary jobEnterprise CCaaS and analytics suiteCryptographic call provenance
VerificationInside the NICE environmentPublic verifier, independent timestamp
Proof objectPlatform-resident recordsPortable signed KCR
100% auto-QA and compliance scoringYes, across voice, chat, email and social channelsEvery call, against the rules you wrote
Records that stay verifiable after you cancelNothing survives cancellation that a third party can checkYour signed files stay verifiable, free, forever
Setup postureEnterprise implementationDirect call-flow wrapper, with VICIdial live today
PricingContact salesFirst 10,000 records free, then $0.01 a minute

Straight answers.

What does this do for our manual QA team?

It gives them leverage. Instead of sampling one to two percent by hand, your analysts get every call auto-scored and work as auditors and coaches on what gets flagged.

Does NICE score 100% of calls?

Yes. NICE is a comprehensive platform that scores every interaction and monitors compliance. The difference is ownership: with NICE your scores live inside their platform, and with Klariqo you own the signed, portable, verifiable record.

What is a signed vCon file?

An open, IETF-track file format for conversations. It cryptographically binds the call audio fingerprint, the transcript, the metadata and the QA result into a single tamper-evident package.

How long does VICIdial setup take?

About ten minutes. Klariqo is built for the dialer you already run, so there is no long enterprise onboarding cycle.

Can we verify records after cancelling?

Yes. Because you own the signed files and they are witnessed on JLINC and carry an independent trusted timestamp, anyone can verify them on the public verifier, free, forever.

Run the numbers on your own calls.

Start on one campaign with the dialer you already run. Your first 10,000 recorded calls are free, and every one of them comes back signed.

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