Terms of Service.

These Terms of Service govern your use of Klariqo's AI voice platform and services. By accessing or using our services, you agree to be bound by these terms.

Service Agreement

Platform Access

Your subscription includes:

• AI voice phone answering service
• Dashboard access and call analytics
• Technical documentation and resources
• Customer support and maintenance

Usage Guidelines

When using our services, you agree to:

• Use services in compliance with applicable laws
• Maintain security of account credentials
• Report any security vulnerabilities promptly
• Respect system limits and fair usage policies

Billing & Payments

Payment Terms

• Billing is per-minute based on your volume tier, calculated and invoiced monthly
• Invoices are due within 15 days of issue date
• Overages beyond your prepaid minutes (if applicable) are billed at your plan's published rate
• Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower
• Klariqo reserves the right to suspend service for accounts more than 30 days past due
• Price changes will be communicated at least 30 days before taking effect. Your continued use after a price change constitutes acceptance.
• All fees are in US dollars and are non-refundable except as specified in our Refund Policy

Cancellation

• Cancel anytime with notice
• Pro-rated refunds where applicable
• Data retention per agreement
• Transition support available

Free Pilot

Klariqo offers a 300-minute free pilot for new clients to test the platform on one campaign.

• The free pilot is subject to all Terms of Service, including the Acceptable Use Policy, Telecom & Regulatory Compliance, and Indemnification provisions
• Klariqo may terminate a free pilot at any time for any reason, including suspected misuse or policy violations
• Pilot data (call recordings, transcripts, analytics) will be retained for 30 days after the pilot ends. If you do not convert to a paid plan within 30 days, pilot data will be deleted
• The free pilot does not constitute a commitment to provide ongoing service
• No service level guarantees apply during the pilot period

Intellectual Property

Klariqo Rights

We retain all rights to our platform, technology, and intellectual property:

• Voice AI models and algorithms
• Platform software and infrastructure
• Documentation and materials

Your Rights

You retain ownership of your data and business information:

• Customer interaction data
• Business logic and configurations
• Generated insights and reports

Service Limitations

While we strive for high availability and performance, please note:

• Services provided "as-is" without any guarantee of specific outcomes, conversion rates, or business results
• AI accuracy may vary based on use case, audio quality, caller behavior, and other factors beyond our control
• AI-generated responses may occasionally be inaccurate or inappropriate; you are responsible for monitoring and adjusting AI behavior for your use case
• Service availability is subject to scheduled maintenance, third-party provider outages, and force majeure events
• Klariqo is not responsible for any business decisions made in reliance on AI-generated insights, transcripts, or lead qualification

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to: natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power failures, internet or telecommunications outages, failures of third-party service providers, or carrier network disruptions.

The affected party shall promptly notify the other party of the force majeure event and use reasonable efforts to mitigate its impact. If a force majeure event continues for more than 30 consecutive days, either party may terminate the agreement upon written notice.

Call Recordings

If you enable call recording in your dashboard, Klariqo will record incoming calls handled by your AI receptionist. A brief disclosure ("This call may be recorded") will play to callers before the conversation begins.

Ownership & Compliance

Call recordings are your property. By enabling this feature, you confirm compliance with applicable recording consent laws in your jurisdiction, including but not limited to two-party consent states (California, Florida, Illinois, etc.).

Your Responsibilities

• You are solely responsible for any distribution, sharing, or publication of recordings
• We recommend anonymizing recordings (removing names, phone numbers, addresses) before any public sharing
• Klariqo is not liable for any misuse of recordings or violations of privacy laws resulting from your distribution of recorded calls

Acceptable Use Policy

Prohibited Uses

You may not use the Klariqo platform to:

• Initiate calls or communications without obtaining all required consents under applicable law, including but not limited to the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), and applicable state telemarketing laws
• Violate federal, state, or local Do Not Call (DNC) regulations
• Engage in fraud, deception, misrepresentation, or any unlawful purpose
• Send unsolicited commercial messages or calls in violation of applicable law
• Impersonate individuals, businesses, or government entities
• Harass, threaten, or abuse any person
• Transmit content that is defamatory, obscene, or otherwise objectionable
• Attempt to reverse-engineer, decompile, or extract source code from the platform
• Use the platform in a manner that could damage, disable, or impair our infrastructure
• Resell or sublicense access to the platform without prior written consent from Klariqo

Telecom & Regulatory Compliance

Your Compliance Responsibilities

You are solely and exclusively responsible for:

• Compliance with all applicable federal, state, and local laws and regulations governing your use of the platform, including but not limited to the TCPA, TSR, FCC regulations, state telemarketing statutes, and any applicable consumer protection laws
• Obtaining all required consents, including Prior Express Written Consent where applicable, before initiating any outbound calls or communications through the platform
• Maintaining and scrubbing against the National Do Not Call Registry and any applicable state or internal DNC lists
• Complying with all applicable call recording and wiretapping laws in every jurisdiction where calls are placed or received
• Providing all legally required disclosures to call recipients, including AI disclosure where required by law
• Maintaining records of consent and compliance documentation as required by applicable law

Platform Configuration

The platform provides configurable call settings including greetings, introductions, disclosure scripts, and recording options. You are solely responsible for configuring the platform in compliance with all applicable laws in your operating jurisdiction(s).

Platform defaults include standard compliance features. Any modifications to these defaults are at your sole discretion and responsibility. Klariqo does not provide legal advice and makes no representation that any particular configuration satisfies your legal obligations.

Lead & Consent Compliance

If you use the platform for outbound calling or lead qualification:

• You represent and warrant that all leads and contact lists used with the platform have been obtained legally and with all required consents
• You are solely responsible for lead provenance, consent documentation, and compliance with the FCC's one-to-one consent rule
• Klariqo has no liability for any claims arising from leads you supply, calls you initiate, or consents you fail to obtain

Third-Party Services & Carriers

The Klariqo platform relies on third-party telephony carriers, AI model providers, and cloud infrastructure services. You acknowledge and agree that:

• Telephony services are provided through third-party carriers who maintain their own acceptable use policies
• Violation of carrier acceptable use policies may result in immediate suspension without notice
• Klariqo is not liable for any service interruptions resulting from carrier enforcement actions or third-party provider issues
• AI-generated responses are produced by third-party language models and may occasionally be inaccurate
• Klariqo does not guarantee the availability, accuracy, or performance of any third-party service

Limitation of Liability

Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KLARIQO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KLARIQO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

KLARIQO'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO KLARIQO DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

No Liability for Client Actions

Klariqo is a platform provider. We provide tools and infrastructure. We are not responsible for how you use the platform. Without limiting the foregoing, Klariqo shall have no liability for any claims, damages, fines, penalties, or enforcement actions arising from: (a) your failure to comply with applicable laws or regulations; (b) calls initiated by you or on your behalf; (c) the content of scripts, prompts, or configurations you provide; (d) leads or contact lists you supply; (e) your failure to obtain required consents; or (f) your violation of the Acceptable Use Policy.

Indemnification

You agree to indemnify, defend, and hold harmless Klariqo from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses arising out of or related to:

• Your use of the platform or services
• Your violation of these Terms of Service or the Acceptable Use Policy
• Your violation of any applicable law, regulation, or third-party right
• Any claims by third parties arising from your use of the platform
• Any fines, penalties, or enforcement actions imposed by regulatory bodies
• Content, scripts, or configurations you provide to the platform

This indemnification obligation shall survive the termination or expiration of these Terms.

Account Suspension & Termination

Suspension

Klariqo reserves the right to immediately suspend or restrict your access to the platform, without prior notice or liability, if we reasonably believe that you have violated these Terms, the Acceptable Use Policy, or applicable law; your use poses a risk to the platform or third parties; or we are required to do so by law or regulatory authority.

Termination

Either party may terminate this agreement at any time. Upon termination: your access to the platform will cease; you remain liable for all fees accrued prior to termination; your indemnification obligations survive; and Klariqo may retain data as required by law.

Data Deletion

Upon termination of your account:

• Your call recordings, transcripts, and analytics data will be deleted within 30 days of termination, unless retention is required by applicable law or you request an earlier export
• Account information and billing records will be retained as required by law (up to 7 years for financial records)
• You may request an export of your data prior to termination by contacting [email protected]
• Aggregate anonymized data derived from your usage may be retained indefinitely, as it is not identifiable to you

Cooperation with Authorities

Klariqo may cooperate with law enforcement, regulatory bodies, or carrier compliance teams as required by law or as reasonably necessary to address suspected violations of these Terms.

Governing Law & Disputes

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or the services shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware, United States, in English.

Class Action Waiver. You and Klariqo each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If a court or arbitrator determines that this class action waiver is void or unenforceable for any reason, then the arbitration agreement shall be deemed null and void in its entirety, and the parties shall be deemed to have not agreed to arbitrate disputes.

Small Claims Exception. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdiction.

Each party irrevocably waives any right to a jury trial. The prevailing party shall be entitled to recover its reasonable attorneys' fees and costs.

Modification of Terms

Klariqo reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of the platform after such changes constitutes your acceptance of the modified Terms.

Entire Agreement & Severability

These Terms, together with the Privacy Policy, AI Transparency Statement, and Refund Policy, constitute the entire agreement between you and Klariqo and supersede all prior agreements. If any provision is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Version History

Version	Date	Changes
2.0	March 23, 2026	Added: Free Pilot terms, Force Majeure, Data Deletion on Termination, Class Action Waiver, Small Claims Exception, expanded Billing terms, Version History
1.0	March 2026	Initial Terms of Service (enterprise rewrite)

Questions & Support

For questions about these terms or our services, please contact:

Email: [email protected]