Legal
Last updated: March 23, 2026
At Klariqo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI voice services.
We collect personally identifiable information that you provide to us, including:
As a voice AI service, we process audio data during calls:
We automatically collect certain technical information when you visit our website or use our dashboard:
We use your information for these specific purposes:
We analyze anonymized call data across Klariqo users to improve our services and generate industry benchmarks.
You can opt out of aggregate data inclusion by emailing [email protected]. Opting out may limit access to benchmark comparison features in your dashboard.
We use the following third-party services to operate the Klariqo platform. Your data may be processed by these providers in the course of service delivery:
| Provider | Purpose | Data Processed |
|---|---|---|
| Cloudflare | Website hosting, CDN, Workers (AI pipeline) | Web traffic, API requests |
| Google Cloud Platform | SIP bridge infrastructure | Voice audio (real-time, not stored) |
| Supabase | Database hosting | Account data, call logs, transcripts |
| Deepgram | Speech-to-text | Voice audio (real-time processing) |
| Cartesia | Text-to-speech | AI response text (real-time processing) |
| Groq | Language model inference | Conversation text (real-time processing) |
| Dodo Payments | Payment processing | Billing and payment data |
We do not sell your personal information to third parties.
We may disclose your information:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of your account + 30 days after termination |
| Call recordings | 90 days from call date, unless you configure a different retention period in your dashboard |
| Call transcripts | 90 days from call date, unless you configure a different retention period |
| Call metadata (duration, outcome, timestamp) | 1 year |
| Billing records | 7 years (legal requirement) |
| Website analytics (GA4) | 14 months (Google default) |
You can request deletion of your data at any time by contacting [email protected]. We will process deletion requests within 30 days, except where retention is required by law.
We implement security measures to protect your data:
No system is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable law.
If you enable call recording in your dashboard, Klariqo will record calls handled by your AI agent. A brief disclosure plays to callers before the conversation begins.
Our website uses Google Analytics 4 (GA4) to understand how visitors use the site. GA4 collects:
GA4 uses first-party cookies. We do not use third-party advertising cookies or trackers.
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on or by adjusting your browser's cookie settings.
You have the right to:
To exercise any of these rights, contact [email protected]. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Categories of personal information we collect:
Sources of personal information:
Business purposes for collection:
Third-party sharing: We do not sell your personal information. We share data with sub-processors listed above solely for service delivery purposes.
Right to opt out of sale/sharing: We do not sell or share (as defined by CCPA) your personal information. If this changes, we will update this policy and provide an opt-out mechanism.
Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.
Klariqo is not directed at children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.
Klariqo is based in India and our infrastructure operates primarily in the United States. If you are located outside the US, your data will be transferred to and processed in the US. By using our services, you consent to this transfer. We rely on standard contractual protections where applicable.
Enterprise clients requiring a Data Processing Agreement (DPA) can contact [email protected]. We provide DPAs upon request for clients processing personal data subject to GDPR, CCPA, or other data protection regulations.
We may update this Privacy Policy from time to time. Material changes will be communicated via email to account holders and posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
| Version | Date | Changes |
|---|---|---|
| 2.0 | March 23, 2026 | Major rewrite: added CCPA/CPRA section, sub-processor list, data retention schedule, cookies disclosure, international transfers, DPA availability, children's privacy, version history. Removed Klariqo Network caller recognition (feature not yet implemented). |
| 1.0 | January 2025 | Initial privacy policy |
If you have questions about this Privacy Policy or our data practices:
Email: [email protected]