Integration
AI qualification for your Five9 contact center. Your agents close. Our AI filters.
Five9 is world-class at routing, workforce management, and agent experience. But every call still starts the same way: a human agent picks up, spends 30-90 seconds figuring out if this person even qualifies, and most of the time they don't. That's your most expensive resource doing your cheapest job.
$250
average Five9 cost per agent per month
40-60%
of agent time on unqualified calls
$100-200
wasted per agent per day on filtering
You're paying licensed agents, trained closers, and skilled customer service reps to do what a machine can do in 60 seconds. That math doesn't work at scale.
Your Five9 campaigns run as normal — predictive, progressive, or inbound. Nothing changes in your dialer configuration.
Instead of hitting an agent queue immediately, Five9 transfers the call to Klariqo's SIP endpoint. Our AI picks up in under a second.
Natural conversation, not a phone tree. The AI asks your qualification questions, handles objections, and verifies eligibility — just like your best agent would.
Lead passes? Klariqo transfers the live call back into your Five9 agent queue. The closer gets a pre-qualified, warmed-up prospect on the line.
Wrong number, not interested, doesn't meet criteria — the AI handles it and your agents never waste a second on it.
Five9 routes every call directly to an agent
Agents spend 40-60% of their time on junk calls
Closers manually qualify every person on the line
20 agents handling 50 calls/day = 1,000 calls, ~400 qualified
Monthly cost: 20 agents x $250 = $5,000 in Five9 fees alone
Five9 routes calls through Klariqo AI first
AI filters voicemails, wrong numbers, unqualified in seconds
Only qualified, warm leads reach your closers
Same 400 qualified calls handled by 12 agents instead of 20
Save $2,000/mo in Five9 seats + higher close rates
Klariqo doesn't replace Five9. It sits between the call and the agent — one routing layer that filters out the noise before your team ever picks up.
Your Five9 campaigns
Same outbound campaigns, inbound queues, skill groups, and dial modes. We just change where calls route first.
Your agent desktop
Agents still use the Five9 Agent Desktop or Plus. They still get screen pops, dispositions, and call controls. They just get better calls.
Your WFM and QA
Workforce management, quality assurance, supervisor monitoring — all still in Five9. Your operational layer is untouched.
Your Five9 reporting
Dashboards, historical reports, real-time metrics — all still work. Klariqo adds its own qualification analytics on top.
Example: 20 agents on Five9, each handling 50 calls/day.
Net savings
$1,200/mo
8 fewer Five9 seats ($2,000) minus Klariqo cost ($800). Plus higher conversion rates from agents only talking to qualified leads.
Yes. You can place Klariqo after your Five9 IVR, or replace parts of it. Most customers route calls from Five9's skill-based routing to Klariqo's SIP endpoint as an external transfer destination.
Yes. Qualification data, call transcripts, and disposition outcomes can be pushed via webhook to Five9's CRM or any third-party CRM you use alongside Five9 (Salesforce, HubSpot, etc.).
Five9's Intelligent Virtual Agent (IVA) is designed for self-service and basic routing. Klariqo does something different: full conversational qualification with objection handling, natural dialogue, and warm transfers. They complement each other.
About an hour. Configure the SIP transfer destination in Five9, share your qualification script with us, and run test calls. Most teams are live same day.
$0.10-0.15 per minute, all-in. No platform fees, no per-seat charges, no separate STT/LLM/TTS bills. Enterprise volume pricing available for 50K+ minutes/month.
300-minute pilot with your actual Five9 campaigns. If your agents aren't getting better transfers, you walk away.
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