AI Transparency

Our commitment to responsible AI development and deployment.

Our AI Principles

Transparency

Callers always know when they're speaking with an AI. Every call opens with a disclosure that the conversation is with an automated system. We are clear about what our AI can and cannot do.

Privacy and Security

We protect caller and client data with encryption in transit and at rest. Voice data is processed in real-time and not retained beyond the configured retention period. See our Privacy Policy for full details.

Reliability

Our AI systems are tested against 150+ guardrails covering accuracy, compliance, and conversation safety. See our Guardrails page for the full list. We monitor system performance continuously and address issues promptly.

Fairness

We work to ensure our AI serves all callers equitably regardless of accent, dialect, or speaking style. Our speech recognition supports a wide range of English accents and we are expanding language support based on client needs.

How We Use Data

Service Delivery

Process voice interactions to provide AI responses and handle caller requests
Generate call transcripts and recordings (when enabled by the business)
Extract call outcomes, intent, and disposition data for the client dashboard

Service Improvement

Analyze anonymized call patterns to improve AI accuracy and response quality
Improve voicemail detection, turn-taking, and barge-in handling

Your data is anonymized before use in any improvement process. No individual business, caller, or call is identifiable in our training data.

You can opt out. Contact [email protected] to exclude your data from service improvement while still receiving full service.

What We Do Not Do

Sell or share personal data with third parties for their own purposes
Use data for purposes unrelated to operating and improving our services
Store voice audio longer than necessary for service delivery (default: 90 days, configurable)
Train models on identifiable business information without consent

Caller Controls

AI Disclosure

Every call handled by Klariqo begins with a disclosure that the caller is speaking with an automated system, as required by FCC regulations and state laws.

Human Escalation

Callers can request to speak with a human at any point during any call. The AI will transfer immediately without argument or delay.

Data Deletion

Callers can request deletion of their data:

During a call: Say "forget me" or "delete my information." The AI will confirm and remove stored caller data.
Via email: Contact [email protected] with a deletion request.
What gets deleted: Caller profile data, stored preferences, call history associated with the caller's phone number.
What is not affected: Records that the business is legally required to maintain (appointment records, compliance logs) are the business's responsibility and are not deleted by a caller's request to Klariqo.

Business Controls

Data Retention

Configure how long call recordings and transcripts are stored in your dashboard settings. Default is 90 days.

Model Training Opt-Out

Exclude your data from AI improvement processes while still receiving full service functionality. Contact [email protected].

Call Recording

Call recording is optional and controlled by you. When enabled, recordings are stored on your behalf with dual-channel separation (AI and caller on separate tracks) for compliance and QA purposes.

AI Limitations

We believe in being honest about what AI can and cannot do:

AI-generated responses may occasionally be inaccurate or miss context. Our 150+ guardrails minimize this, but no AI system is perfect.
The AI follows your qualification script but cannot make judgments outside its defined parameters. It will not give medical advice, legal counsel, or financial recommendations.
Speech recognition accuracy depends on audio quality, background noise, and caller speaking patterns. The AI will ask for clarification when it's unsure.
The AI does not understand sarcasm, humor, or complex emotional nuance the way a human would.

Questions and Feedback

We welcome feedback about our AI systems:

Email: [email protected]

Version History

Version	Date	Changes
2.0	March 23, 2026	Renamed from "AI Usage Policy" to "AI Transparency Statement." Removed Klariqo Network caller recognition section (feature not yet implemented). Added AI Limitations section. Added version history. Reorganized for clarity.
1.0	January 2025	Initial AI Usage Policy

*This document describes our approach to AI transparency and responsibility. It is not a binding legal agreement. The legal terms governing your use of Klariqo are in our Terms of Service and Privacy Policy.*

AI Transparency.